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  • Do you cater for children under 14 or have any non-motorised bikes without batteries?
    We're all about leisure and pleasure; all of the fun of cycling with none of the sweat, getting everybody, regardless of fitness level onto a level playing field. All our bikes are electric, with 5 levels of cheeky pedal assist and chunky fat tyres to take on all terrains. Our bikes are just for grown-ups age 14 + and we don't have bikes, carriers or tagalongs for children under 14.
  • I love my e-bike. Can I buy it?
    Yes. If you love your e-bike and wish to buy one please do speak to us, we are delighted to be brand ambassadors for the New Forest area and as a thank you for your custom we are able to give you a discount code. We also sell our well cared for ex hire fleet at the end of each season so keep a watch out on our socials - these sales are very popular!!
  • What is the battery range? What if I run out?
    Battery range depends on a number of factors such as how much effort you put in, the terrain, your weight, how much pedal assist you use and the weather. The average range is 25 miles per full charge. You can keep an eye on the usage display, and if you do run out you can still pedal home normally.
  • How does my electric bike work? Do I have to pedal?
    Yes you do need to pedal. Our e-bikes are pedal assisted and super simple to ride and operate and the motor only kicks in when you pedal. There is no throttle. You control the level of assistance from 1 - a gentle helping hand - to 5 a real boost for uphill. You can adjust the 7 levels of gears as normal. Don't worry, we will give you a full briefing, and plenty of time to practice before you leave on your adventure.
  • What is the minimum age to hire your e-bikes?
    In the UK the minimum legal age to ride an e-bike on the road is 14. All riders must be 14+ and accompanied by at least one adult
  • Do you rent child bikes, trailers or seats?
    We are a grown-ups only playground! We only hire e-bikes for adults and young people over the age of 14
  • Do I need to be able to ride a bicycle to ride an e-bike?
    Yes. It’s essential that you can already confidently ride a bike. You can’t take an e-bike out otherwise.
  • Who are e-bikes suitable for?
    Electric bikes are a game changer for all people with varying levels of fitness they create a level playing field so that you can ride together at the same speed. Designed to fit most heights, our bikes are suitable for anybody between 5"1 and 6"2. Riders outside of these heights should contact us before booking.
  • What happens if we need to cancel?
    You can cancel your e-bike hire for a full refund up to 7 days before your booking. subject to a £10 admin fee. Cancellations within 7 days of your booking are non-refundable. Experiences cannot be cancelled but in certain circumstances may be postponed. We don’t normally let wet weather get in the way of a good cycle, so please dress and prepare for all British weather! Check out our full cancellation policy here
  • Can I refill my water bottle?
    We are committed to helping reduce the consumption of single use plastics. Please bring your own water bottle and if it needs refilling, just ask and we will be happy to do so for you at no cost.
  • What’s the Go New Forest card, and do you participate?
    Yes we do! The Go New Forest card is a great way to save you money and support local business at the same time. There are oodles of money saving offers available for card users. If you have a New Forest Go card just show it to us when you arrive for your e-bike hire and we will give you a free pannier with your booking. You can buy a Go New Forest card here
  • I want to travel responsibly, what are my options?
    Buses run frequently and our HQ is close to the bus stops of Milford on Sea. Our nearest train station is New Milton.
  • How can I help look after the New Forest National Park?
    There are lots of things you can do to help. It is really easy to travel around the New Forest without a car - there is an excellent public transport system and of course, putting away your car and travelling by e-bike is an amazing way to explore the New Forest, sustainably. Also, check out the New Forest Code and the New Forest Cycling Code here before you set off. The New Forest region is very special and we are committed to taking the best care of it we can. We also encourage you to join us in becoming New Forest Ambassadors. Why not ask us for a litter pick pack to borrow and take along with you on your e-bike trip. We will supply the pack free of charge and you spot any litter on your route you can hop off, pick it up and help protect our environment..
  • Should I prebook?
    It is essential to book in advance, especially in the summer when we experience a very high demand.
  • Do you have any traditional non-motorised bikes without batteries?
    We're all about leisure and pleasure; all of the fun of cycling with none of the sweat, getting everybody, regardless of fitness level onto a level playing field. All our bikes are electric, with 5 levels of cheeky pedal assist and chunky fat tyres to take on all terrains.
  • How do I book?
    It is simple. Follow instructions from our ‘book now’ button. Choose the date you want to hire, the number of days and the collection time. You can also adjust the number of bikes you want and add any accessories such as picnics and panniers.
  • How much is your e-bike hire?
    Our prices start at £25pp for a 90 min e-blast, £39pp for half a day hire and all-day hire is £55. We also offer lots of awesome extra's such as e-bike vineyard tours, treasure trails, brewery safari's, kayak adventures, brunch rides and picnics. You can check them all out, along with live availability at jaunt-ebikes.co.uk
  • Can I bring my dog?
    You certainly can, yes, we love pooches! We hire dog trailers and backpacks, which are a great way to get around with your four legged friend. Our guests tell us it's worth bringing your own soft dog bed to pop inside to keep your pooch comfy and confident. If you forget your poo bags just ask us, we keep a supply of bio- degradable bags on site just in case.
  • Can you suggest any good routes?
    Yes, lots!! There are oodles of routes and map links on our website to get you on your way. Before you arrive, download and sign up to the free Komoot cycle navigation app at the Apple Store or Google Play. You can then follow our handy turn by turn route maps at jaunt-ebikes.co.uk/jaunts or on our Komoot profile here and download and follow our routes with voice navigation.
  • Do you supply helmets?
    We supply every rider with a helmet, pump, lock and a mobile mechanic backup service (10am-4pm). Additional equipment such as pannier bags, baskets and dog trailers are also available to hire.
  • Do you deliver?
    Yes, we offer a local delivery service for car free convenience. It is essential to confirm our availability before booking to avoid disappointment though as it is a very popular service. Email us at hello@jaunt-ebikes.co.uk to ask.
  • When are you open?
    You can book online 24 hours a day at jaunt-ebikes.co.uk and book a bike hire 7 days a week from March - November. Please give us a call/email us in case we are out and about delivering bikes.
  • I would like to hire some e-bikes. What's your availability?
    Live booking availability can be found at jaunt-ebikes.co.uk. You can book here up to 4 hours before arrival. Looking for late availability/at less than 4 hours notice? No problem, drop us a live chat to enquire and we will do our best to squeeze you in :-)
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