Frequently Asked Questions
How does my E-Bike work?
Our bikes are super simple to ride and operate and we will give you a full briefing before you leave on your adventure. Everything you need to know about using your electric hire bike can be found here, on our handy video user guide. You can also read a bit more about the bike specification here
Will the E-Bike fit me?
Designed to fit most heights, the Super Monkey is suitable for anybody between 5"1 and 6"2 and a minimum inside leg measurement of 29". Riders outside of these heights should contact us before booking. If you are too small for our electric bike we may be able to offer you an alternative E-bike.
What age must I be to ride an E-Bike?
The hirer making the booking must be age over 18, riders must all be over the age of 14. Riders under 18 must be with a responsible adult at all times and MUST wear a helmet.
Who are E-Bikes good for?
Electric bikes are a game changer for people with varying levels of fitness they create a level playing field so that you can ride together at the same speed
Will I have to pedal? How hard is it?
Our bikes are pedal assisted, so the motor only kicks in when you pedal. But it is easy. You control the level of assistance from 1 - a gentle helping hand - to 5 a real boost for uphill. You can adjust the 7 levels of gears as normal.
How fast can I go?
The law in the UK limits electric bikes to 25kmh /15.5mph, you can go faster but you would need to be using pedal power!
How long does the battery last? What if I run out?
There are a number of factors such as how much effort you put in, the terrain, your weight, how much pedal assist you use and the weather. The average is 25-40 miles per full charge. You can keep an eye on the usage display, and if you do run out you can still pedal home normally.
What is the booking procedure?
It is simple. Follow instructions from our ‘book now’ button. Choose the date you want to hire, the number of days and the collection time. You can also adjust the number of bikes you want and add any accessories such as picnics and panniers.
Should I book in advance?
Can you deliver to me?
Yes, we offer a local delivery service for car free convenience. Please enquire about availability before booking to avoid disappointment. Drop us a line email@example.com.
What happens if we need to cancel?
Our cancellation policy is as follows, 28 days or more prior to date of rental - 100% refund, 27-8 days prior to date of rental - 80% refund, 7-3 days prior to date of rental - 50% refund, less than 3 days prior to date of rental - no refund. The only exception is if further Government COVID 19 restrictions are put in place or extreme conditions make it unsafe to ride in which case an alternative date or full refund will be offered. Please note ALL bookings are subject to a £10 non-refundable booking fee.
I loved my E-bike. Can I buy it?
Yes. If you love your E-Bike and wish to buy one please do speak to us, we are delighted to be brand ambassadors for the New Forest area and as a thank you for your custom we are able to give you a discount code worth one day’s hire. We also sell our well cared for ex hire fleet at the end of each season so keep a watch out on our socials - these sales very popular!! So, if you want a Jaunt-E day, everyday, please give us a call!
How will I find my way round?
There are lots of routes and map links on our website to get you on your way and important information about the New Forest Code and Cycle Code here.
Before your jaunt, download and sign up to the free Komoot cycle navigation app at the Apple Store or Google Play. You can then follow our handy turn by turn route maps at jaunt-ebikes.co.uk/jaunts or download the PDFs of paper maps. Reduce your printing - we will offer you the New Forest paper route map when you arrive. It has been produced and printed sustainably.
What equipment do you supply?
We supply every rider with a helmet, pump, lock and a mobile mechanic backup service (9am-6pm). Additional equipment such as bags, trailers etc are also available to hire or purchase.
What Covid security measures do you have in place?
All our bikes and helmets and accessories will be thoroughly cleaned between customers using products conforming to the EN14476 standard. After the cleaning regime everything will be stored in a well-ventilated location ensuring they are dry before the next use.
Can I bring a dog?
You certainly can, yes, we love pooches! We hire dog trailers, which are a great way to get around with your four legged friend. Our guests tell us it's worth bringing your own soft dog bed to pop inside to keep your pooch comfy and confident. If you forget your poo bags just ask us, we keep a supply of bio degradable bags on site just in case.
Can I refill my water bottle?
We are committed to helping reduce the consumption of single use plastics. Please bring your own water bottle and if it needs refilling, just ask and we will be happy to do so for you at no cost.
I want to travel responsibly, can you help?
Yes we can. You don't need a car to visit us - you can hire our e-bikes to be delivered to all local public transport stations by booking our free local Door2Door delivery option, and we will come direct to you. Alternatively you can hop onto the New Forest Bus Tour, which picks up and drops off in Milford on Sea near to our e-bike HQ.
How can I help look after the New Forest National Park?
There are lots of things you can do to help. It is really easy to travel around the New Forest without a car - there is an excellent public transport system and of course, putting away your car and travelling by e-bike is an amazing way to explore the New Forest, sustainably. Also, check out the New Forest Code and the New Forest Cycling Code here before you set off. The New Forest region is very special and we are committed to taking the best care of it we can.
We also encourage you to join us in becoming New Forest Ambassadors. Why not ask us for a litter pick pack to borrow and take along with you on your e-bike trip. We will supply the pack free of charge and you spot any litter on your route you can hop off, pick it up and help protect our environment.
Whats the Go New Forest card, and do you participate?
Yes we do! The Go New Forest card is a great way to save you money and support local business at the same time. There are oodles of money saving offers available for card users. If you have a New Forest Go card just show it to us when you arrive for your e-bike hire and we will give you a free pannier with your booking. You can buy a Go New Forest card for just £10 here