Our General Terms and Conditions

 

Please read these Terms & Conditions carefully before making a booking with Jaunt-E Bikes. By booking and hiring equipment from us, you accept these terms on behalf of yourself and all members of your party.

 

1. Definitions

• We/Us/Our = Jaunt-E Bikes

• You/Your/Party = the person making the booking and all individuals using the equipment

• Equipment = any bike, e-bike, accessory, helmet, lock, or item supplied for hire

• Hire Period = the period between the agreed start time and return time

 

2. Booking & Payment

• Full payment (or agreed deposit) is required at the time of booking.

• You confirm that all riders are competent cyclists and physically able to ride an e-bike safely.

• You must select the correct bike size/type at booking. We cannot guarantee availability for exchanges if the wrong equipment is chosen.

• No hire begins until payment is received and these terms are accepted.

 

3. Your Cancellation Rights

3.1 Individual Bookings (groups of fewer than 6 people)

 

More than 24 hours before the booking start time:
You may either move your booking to another available date or cancel and choose either:

1. A refund minus a £10 administration fee, or

2. A voucher for the full booking value, valid for 6 months.

 

Less than 24 hours before the booking start time:
No refunds are given.

 

Change of Booking Date:
A date change is treated the same as a cancellation request. Any new date must be agreed and completed within 6 months of the original booking.

 

3.2 Group Bookings (6 or more people)

More than 7 days before the booking start time:

You may either move your booking to another available date or cancel and choose either:

1. A refund minus a £10 administration fee, or

2. A voucher for the full booking value, valid for 6 months.

 

Less than 7 days before the booking start time:
No refunds are given.

 

Change of Booking Date:
A date change is treated the same as a cancellation request. Any new date must be agreed and completed within 6 months of the original booking.

 

3.3 Cancellation of Third-party extras (tours, events, picnics, additional services):
Our third-party suppliers do not offer cancellation refunds under any circumstances for their part of your booking. Their costs will be deducted from any agreed refund. 

 

3.4 Vouchers are non-transferable and cannot be exchanged for cash.

4. Cancellation by Us

We may cancel your booking for safety, mechanical, operational or weather-related reasons, or due to circumstances beyond our control.
If we cancel, you may choose:

 

1. An alternative date/time, or

2. A full refund or full-value voucher. No administration fees will be applied to cancellations made by us.

5. Identification, Security & Safety

 

5.1 Identification & Security Deposit

• Lead hirer must provide photo ID (driving licence or passport).

• We may record card details or take a security deposit for the duration of hire.

• Deductions may be applied for loss, theft, damage, late returns or missing items.

 

5.2 Rider Competence

• All riders must be competent cyclists.

• UK law requires e-bike riders to be 14+.

• Riders aged 14–17 must be accompanied by a responsible adult aged 18+.

 

5.3 Safety Briefing & Test Ride

• All riders must attend a safety briefing and short test ride to confirm:

  • the bike fits correctly

  • the bike is functioning safely

  • the rider is confident operating the bike

• We reserve the right to refuse hire to anyone we believe cannot ride safely. 

• No refunds will be made on the day.

 

5.4 Helmet Use

• Helmets are provided and mandatory for all riders.

 

5.5 Health, Fitness & Clothing

• Riders must be in suitable health and capable of safely controlling the bike.

• Riding under the influence of alcohol or drugs is illegal. If we have concerns before or during hire, the hire will be terminated for the whole party and no refund given.

• Riders must wear appropriate clothing and footwear suitable for safe cycling. Fancy dress is not permitted.

 

5.6 Responsible Cycling & Land Use

• No racing, time trials, stunts, jumping, or riding beyond the design limits of the bike.

• No deep-water riding or submerging the motor.

• Follow the Highway Code and New Forest Cycling Code.

• Riding on pavements or non-designated footpaths is not permitted.

• The Forestry Commission may issue fines (currently up to £500) for riding off the permitted network.

• Feeding or petting free-roaming animals including ponies and donkeys may result in fines of up to £1,000 by the Forest Rangers.

 

5.7 Equipment Care

• Bikes must be securely locked through the frame when unattended, if not the insurance will be invalid and you will be liable for the loss (£2000).

• Lost keys (£50), locks (£85) or helmets (£25) incur replacement charges.

• Damage caused by misuse, negligence or water ingress (e.g. submerging the motor) will be charged to you. 

 

5.8 Breakdown & Support

• If mechanical issues occur, we will offer a recovery service whenever possible.

• Delays may occur at busy times; refunds are not provided for lost time.

• You must move to a safe location with vehicle access and provide accurate location details (e.g. via What Three Words).

 

6. Loss, Damage & Theft

You are responsible for:

• Any damage caused by misuse, crashes, water damage or unsuitable terrain

• Replacement costs for lost keys, locks or accessories

• Full replacement value of equipment stolen while not properly locked

• Cleaning charges for excessively dirty bikes

 

7. Late Returns

• Bikes must be returned at the agreed time.

• Late fees apply at £10 per bike per hour or part thereof.

• Bikes returned more than 12 hours late will be considered stolen and reported to the police.

 

8. Mechanical Issues & Breakdowns

• All equipment is checked and maintained before hire.

• No refunds are given for minor adjustments or issues caused by rider misuse.

• Recovery and support are provided as outlined in Section 5.8.

 

9. Liability

• You ride entirely at your own risk.

• We are not liable for injuries, accidents or third-party claims arising from your party’s actions.

• Nothing in these terms limits our responsibility for negligence in maintaining equipment.

 

10. Governing Law

These Terms & Conditions are governed by English law. If any clause is found invalid, the remaining clauses remain enforceable.

 

Last updated: December 2025