Frequently asked questions

Electric bikes are a game changer for all people with varying levels of fitness they create a level playing field so that you can ride together at the same speed and are ideal for New Forest cycling. Designed to fit most heights, our bikes are suitable for anybody between 5"1 and 6"4. Riders outside of these heights should contact us before booking.

Yes! E-bikes level the playing field. We regularly host riders in their 60s, 70s and beyond. The pedal-assist on our e-bikes makes hills and longer distances much easier. You will still get lots of fresh air and exercise and burn some calories but without the high impact, leg burn or sweat.

Yes you do need to pedal. Our e-bikes are pedal assisted and super simple to ride and operate and the motor only kicks in when you pedal. There is no throttle. You control the level of assistance from 1 - a gentle helping hand - to 5 a real boost for uphill. You can adjust the 7 levels of gears as normal. Don't worry, we will give you a full briefing, and plenty of time to practice before you leave on your adventure.

Yes. It’s essential that you can already confidently ride a bike. You can’t take an e-bike out otherwise.

Yes! We offer a range of bike and ride options for families with under 14's including rear bike seats for age 1-4, E-bike Pillion riding options for age 4-10 and a range of lightweight non motorised kids hybrid Frog bikes. Everyone can enjoy their day out! Check them out on our booking page.

Yes, our bikes have very comfortable seats, upright riding positions and fat tyres, ideal for stability on gravel and woodland tracks. Many riders with back issues choose them for this reason. Many riders with back issues choose them for this reason. You can find out more about them when you book.

Our e-bikes have a maximum load rating of 120 kg (approx.). Get in touch if you’re unsure and we’ll advise which model is best. Check out our bike range below for more info or you can choose them here.

Our e-bikes generally suit adults from 5’2” to 6’4” (157–193 cm). We have different frame sizes to suit a range of riders. Our step through frame e-bike (Ezee) is broadly suitable for 5'2"- 5'10" and the step over frame e-bike (Super Monkey) suitable for 5'4"-6'4". For size 4'9"-5'"select the smaller frame Hybrid e-bike Check out all our guide for all bike size choices below including all child options.

In the UK the minimum legal age to ride an e-bike on the road is 14. All e-bike riders must be 14+ and accompanied by at least one adult age 18+. We offer a range of bike and ride options for under 14's including rear bike seats for little ones, the option to ride the e-bike as a pillion rider, and a range of lightweight non motorised kids mountain bikes. Everyone can enjoy their day out! Check them out on our bookings page.

We do not currently offer trikes, but we do have very stable fat-tyre models that many nervous or balance-worried riders find reassuring.

Children aged under 14 cannot ride or hire their own e-bike as it is against the law in the UK. But we have lots of fun alternatives including pillion rider options, child seats and non motorised bikes instead.